API-triggered surveys

API-triggered surveys for customer lifecycle moments.

Queue survey invitations from your backend when an order ships, a ticket closes, or a customer reaches a key milestone.

Create a survey Read the API trigger guide
Survey.is survey dashboard and response charts

Best Fit

Use this workflow when the feedback moment is clear and the survey can stay short. The goal is a useful answer, not a long research project.

Order delivery follow-up Closed support tickets Onboarding and renewal checkpoints

Starter Question Set

Start with a compact question set, then adjust the wording to match the audience and channel.

  1. How was this experience?
  2. How likely are you to recommend us?
  3. What should we improve?

Useful Survey.is Features

Bearer-token trigger endpoint
Delayed sends
Invitation attribution
Hidden metadata in results

Next Step

Create the survey when you know the audience and delivery channel. If you want the walkthrough first, open the related guide.

Create a survey Start with a blank survey or saved template in Survey.is. Read the API trigger guide Follow the closest implementation guide for this workflow.

Related Use Cases

NPS Survey Software Create a one-question NPS survey, add one optional follow-up prompt, and send it at the customer moment that matters. QR Code Feedback Survey Turn a short survey into a scannable QR code, display sign, or product insert so customers can answer while the experience is fresh. Website Feedback Survey Embed a small feedback button on key pages and collect responses in a focused popup survey.